Field Service Operations Manager

Overview: 
United Gaming is looking to employ a highly skilled Service Manager who will plan and oversee the daily operations of the field service organization to ensure goals and objectives are achieved. 
Supervisory Responsibilities:

• Hires and oversees training for new employees.
• Organizes and oversees the schedule and coverage of field operations.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Coordinates field service operations with company projects and other initiatives.
• Develops solutions, identifies and removes problems to improve the service department’s function.

Duties/Routines

• Plans and organizes daily field service activities
• Measures productivity by analyzing performance and activity reports.
• Coordinates with other support departments such as HR and IT to ensure successful production operations.
• Maintains customer service standards.
• Determines labor needs to meet production goals.
• Assists with budget preparation for the operations unit.
• Assists with or prepares and updates the operations manual and policies.
• Ensures support for field staff on nights and weekends.
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent managerial and supervisory skills.
• Extensive knowledge of operations and production management.
• Ability to interpret data as needed to set production goals.
• Excellent organizational skills and attention to detail.
• Excellent process management and process improvement abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.

Education and Experience:

• Bachelor’s degree in Business Management, Business Administration, or related field preferred.
• Five+ years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to access and navigate the production facility.
• Must be able to lift 15 pounds at a time.

• Competitive compensation and benefits package, including health, dental, vision, life insurance, and 401K
• Paid time off and paid holidays

United Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.