Customer Relationship Coordinator

Remote
Full Time
Entry Level
Job Description
Account Manager / Customer Relationship Coordinator
This individual will be responsible for ensuring the highest level of customer satisfaction. This role requires strategic skills, strong relationship-building skills, creativity, and exceptional communication skills.
Responsibilities:
  •  Responsible for building and maintaining excellent customer relationships with location owners in the assigned region.
  •  Responsible for frequently visiting locations within the assigned region or state of GA to provide check-ins and customer support.
  •  Provide frequent compliance checks to assure that machines are up to code with all necessary signage and decals.
  • Mitigate any critical issues not limited to EFT questions, service complaints, game complaints, and make sure customers are getting best possible response and services from every department of United Gaming.
  • Learn new product / technology and provide basic training to customers.
  • Upkeep knowledge on popular games, GLC compliance requirements, county compliance for COAMs and advocate customers accordingly.
  • Multilingual will be considered strength, e.g.: English + Spanish, English + Hindi + Gujarati, etc.
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