Service Team Training Manager

Position Overview:

Key Responsibilities:

• Develop and manage a comprehensive training program for the service team, including onboarding, compliance, customer service, technical, operational, and leadership training.
• Collaborate with internal SMEs to build and deliver relevant, up-to-date training content.
• Coordinate and schedule training sessions using a variety of formats (in-person, online, video, manuals, etc.).
• Track training participation and progress using learning management tools or other tracking systems.
• Measure training impact through performance evaluations, feedback, and KPIs.
• Standardize documentation and instructional materials across training types.
• Ensure compliance training meets industry standards and company policy requirements.
• Coach team leads and supervisors on effective training and coaching methods.
• Continuously evaluate training effectiveness and adjust strategies accordingly.
• Support the development of a culture of learning and accountability across the service team.

Qualifications:

• Bachelor’s degree in education, training and development, organizational psychology, or a related field.
• 5+ years of experience in training management or instructional design, preferably in operations or field service environments.
• Strong knowledge of training methodologies and adult learning principles.
• Experience managing training programs at scale, including compliance and technical content.
• Proven ability to collaborate with cross-functional teams and manage multiple training initiatives.
• Excellent communication, facilitation, and presentation skills.
• Comfortable using LMS platforms, content development tools, and Microsoft Office Suite.
• Strong organizational skills with attention to detail and follow-through.
• Experience in evaluating training outcomes and driving continuous improvement.

Schedule & Work Environment:

Full-time position based in Morrow, GA with periodic travel to training sites and service routes.
Standard Monday–Friday schedule, with flexibility for occasional evening or weekend sessions.
Collaborative, fast-paced environment requiring high initiative and communication across departments.

United Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.