Area Supervisor
Area Supervisor
Department: Service
Reports to: Service Manager
Position Overview:
The Area Supervisor is responsible for overseeing the day-to-day operations and management of service technicians assigned to routes within a designated area. This role involves managing multiple routes, ensuring efficient service delivery on coin-operated amusement machines, and maintaining high levels of customer satisfaction. The Area Supervisor will directly report to the Service Manager and work closely with Service Technicians to ensure that all work orders are completed accurately and promptly.
Key Responsibilities:
- Oversee the operational performance of multiple routes and approximately 300 locations and all coin-operated amusement machines per location.
- Manage and direct the activities of service technicians within the designated area.
- Monitor and evaluate the performance of technicians, providing guidance, training, and feedback to improve service.
- Ensure that late, priority, and/or complex work orders are addressed promptly.
- Ensure compliance with all company policies, safety standards, and regulatory requirements.
- Foster strong relationships with location owners and customers, ensuring high levels of satisfaction and addressing any concerns or issues promptly.
- Collaborate with the Service Manager to implement strategies for operational improvement and efficiency.
- Prepare and submit reports on area performance, including service completion rates, customer feedback, and technician productivity.
Qualifications:
- Proven experience in a supervisory or management role, preferably within the service or amusement industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to solve problems effectively and handle complex work orders.
- Knowledge of maintenance procedures and equipment for coin-operated amusement machines is a plus.
- Valid driver's license, Clean MVR, and ability to travel between locations as needed.
Routines:
- Daily review of assigned work orders of routes in area.
- Daily review of late work orders, priority jobs, and service escalations
- Daily follow-up with service technicians on service escalations and coordinating the diagnosis and resolution of technical issues.
- Daily coordination of work with the dispatch and service manager.
- Weekly check-in with each service technician on the assigned route.
- Weekly, covering a route for technicians off work. (Usually 1 day per week)
- Monthly rotation on weekend coverage.
- Monthly review of service technician performance and coaching, where appropriate.
- Leading special projects and conducting training for the service team.
- Consistent presence. Physical presence on your assigned routes and virtual presence during work hours via phone and communication applications.
United Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.